Terms of Service

1. About These Terms

These Terms of Service ("Terms") govern your use of the Newman & Co. Landscapes website at newmanco.com.au ("Website") and the landscaping, garden maintenance and property care services ("Services") we provide.

By accessing our Website or engaging our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Website or engage our Services.

These Terms are governed by and construed in accordance with the laws of the Australian Capital Territory, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of the Australian Capital Territory.

2. Services

Newman & Co. Landscapes provides landscaping, lawn and garden maintenance, and property maintenance services primarily across Canberra, Googong, and surrounding regions.

All Services are subject to a separate written or verbal agreement or quote ("Service Agreement") entered into between you and Newman & Co. Landscapes. In the event of any inconsistency between these Terms and a Service Agreement, the Service Agreement will prevail to the extent of the inconsistency.

We reserve the right to decline any request for Services at our sole discretion, including but not limited to situations where we are unable to service your location or the scope of work falls outside our capabilities.

3. Quotes and Pricing

Quotes provided through our Website or by any other means are estimates only and are not binding until confirmed in writing by Newman & Co. Landscapes. Prices are in Australian dollars (AUD). No GST is charged.

We reserve the right to revise a quoted price if the scope of work changes, site conditions differ materially from those described at the time of quoting, or unforeseen circumstances arise.

4. Payment

Payment terms will be set out in your Service Agreement or invoice. Unless otherwise agreed in writing:

• Invoices are due within 14 days of the date of issue;
• We accept payment by bank transfer, cash or other agreed methods;
• We reserve the right to charge interest on overdue amounts at a rate of 10% per annum, calculated daily;
• Recovery costs (including legal fees) for overdue accounts are payable by the client.

Gift vouchers are pre-paid dollar-value credit towards any of our current services. Purchase, delivery, expiry, remaining balances and recovery are covered by the separate gift voucher terms. Buying a voucher does not make a booking or guarantee that its value covers a complete job. Booking and quotation are still required. Credit retained after partial use is available until expiry.

5. Cancellations and Rescheduling

We understand that circumstances change. If you need to cancel or reschedule a booking, please notify us as soon as possible by contacting us at info@newmanco.com.au.

Cancellations made with less than 48 hours notice may incur a cancellation fee to cover costs already incurred. We will advise you of any applicable fee at the time of cancellation.

6. Your Responsibilities

You agree to:

• Provide accurate information when requesting a quote or engaging our Services;
• Ensure reasonable access to your property at the agreed time;
• Notify us of any hazards, restrictions, or special requirements relevant to the property or work;
• Obtain any necessary permissions, permits or body corporate approvals before we commence work;
• Ensure pets, children and third parties are kept clear of work areas during Service delivery.

7. Consumer Guarantees

Our Services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL) (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). You are entitled to have Services re-performed or receive a refund for major failures. You are also entitled to compensation for any other reasonably foreseeable loss or damage.

Nothing in these Terms limits, excludes or modifies any guarantee, condition, warranty, right or remedy which is implied or conferred by the ACL and which cannot lawfully be excluded or limited.

8. Limitation of Liability

To the maximum extent permitted by law (including the ACL), our total liability to you for any loss or damage arising from or in connection with our Services or these Terms is limited to:

• The re-supply of the Services; or
• The cost of having the Services re-supplied.

We are not liable for any indirect, incidental, special or consequential loss or damage (including loss of profits or revenue) arising from your use of the Website or engagement of our Services.

9. Website Use

You may use our Website for lawful purposes only. You must not:

• Use the Website in any way that breaches applicable law or regulation;
• Transmit any unsolicited or unauthorised advertising or promotional material;
• Attempt to gain unauthorised access to any part of the Website or its underlying systems;
• Use automated tools to scrape, index or harvest content from the Website without our prior written consent.

We do not warrant that the Website will be available continuously, error-free or free from viruses. We may suspend or withdraw the Website at any time without notice.

10. Intellectual Property

All content on the Website — including text, images, graphics, logos and design — is owned by or licensed to Newman & Co. Landscapes and is protected by Australian copyright law. You may not reproduce, distribute or commercially exploit any content without our prior written permission.

11. Dispute Resolution

We aim to resolve any dispute or complaint promptly and fairly. If you have a concern, please contact us first at info@newmanco.com.au so we can attempt to resolve the matter informally.

If a dispute cannot be resolved informally within 30 days, either party may refer the dispute to mediation before initiating legal proceedings. The ACT Civil and Administrative Tribunal (ACAT) may also have jurisdiction over certain consumer disputes.

12. Changes to These Terms

We may update these Terms from time to time. The current version will always be available on our Website. Continued use of our Website or Services after any update constitutes your acceptance of the revised Terms. The gift voucher terms accepted at purchase are preserved and continue to apply to that voucher.

13. Contact Us

For any questions about these Terms, please contact: